Shipping Policy

Thank you for shopping with PawzPal.ca. We work hard to ensure your order arrives quickly and safely. All orders require 1–3 business days for processing before they are shipped. Once your order is on its way, your tracking number will be updated within 3–7 business days.

Shipping times may vary depending on your location. For the United States, delivery typically takes 4–8 business days, and for Canada, delivery normally takes 5–10 business days. These are estimates only, as we ship from multiple fulfillment centers worldwide, and factors such as customs inspections, holidays, weather conditions, and high order volumes may occasionally cause delays. Please remember to add the processing time to any shipping estimate.

Tracking details will be emailed to you once your package has been shipped. If you do not receive your tracking information within 7 days, please feel free to contact us for assistance. It is important to ensure your shipping address is correct at checkout. If an error is made, reach out within 24 hours so we can attempt to correct it before the order is processed.

If you have any questions or need help with your order, our team is always here to assist you.