Return Policy

Refund & Return Policy

Thank you for shopping with PawzPal!
We care deeply about the happiness of both you and your furry friend. If something isn’t right with your order, we’re here to make it right.

Returns

You have 30 days from the date of delivery to request a return.
To be eligible for a return:

-The item must be unused, unwashed, and in the original packaging.

- Include your order number or proof of purchase.

Please note:

Items showing clear signs of wear or damage caused by pets are not eligible for a return.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval.
If approved, your refund will be automatically processed to your original payment method within 5–10 business days.

If your refund seems delayed, check with your bank or card provider, as processing times can vary.

Exchanges

We only replace items that are defective, damaged, or incorrect.
If you received a faulty or wrong item, don't hesitate to get in touch with us at Jerry.wang@vasthoriz.com with photos, and we’ll send a free replacement right away.

Return Shipping

To return your product, please contact Jerry.wang@vasthoriz.com
 for return instructions.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a trackable shipping service to ensure your return reaches us safely.

Our Promise

At PawzPal, we’re pet owners too, and we stand behind every leash we make.
If you ever experience an issue, reach out, and we’ll do our best to make it right. Your satisfaction (and your pup’s happiness) means everything to us.