When Will My Order Ship?

Orders are usually processed and shipped within 2 working days of purchase.

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why Can't I Track My Order On The Website？

Please note that the tracking information will be displayed after 2-5 days of being updated.

Therefore, if you can't find tracking information about your package, please try again in 1-2 days.

Why Is My Shipment Status Not Updating?

Your shipment may be delayed for many reasons. Common delays can be due to, e.g. weather incidents, customs, or backlogs.

What Methods of Payment Do You Accept?

We accept Paypal, Credit cards (Visa, MasterCard, Discover, and American Express), and Debit Cards.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please get in touch with us within 30 days of receiving your order, and we’ll be happy to assist you in reviewing the case. If approved, we will send a replacement. Please do not return anything before we review the case. Our customer service team will review the request and will send further instructions. www.pawzpal.ca reserves the right to deny any return request.